Terms and Conditions 

Effective Date: December 26, 2024

Welcome to Franluxunie! By accessing or using our website at https://franluxunie.com/, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before making a purchase or using our services.

These Terms and Conditions govern your use of our website, the purchase of products, and your relationship with Franluxunie. If you do not agree with these terms, please do not use our website or purchase our products.

1. Overview

Franluxunie offers a wide range of high-quality home appliances, including Air Conditioners, Electric Cooktops, Coffee Machines, and Water Heaters. We are dedicated to providing excellent customer service and top-notch products.

By using our website and services, you confirm that you are legally capable of entering into binding contracts and are at least 18 years old. You also confirm that any information you provide is accurate and up to date.

2. Use of Website

When you visit Franluxunie, you agree to use the website only for lawful purposes and in accordance with our Terms and Conditions. You must not use the website in any way that could damage, disable, overburden, or impair its functionality or interfere with other users’ enjoyment of the website.

3. Account Registration

In order to place an order or access certain services on our website, you may be required to create an account. You agree to provide accurate and complete information during the registration process and to update your information when necessary. You are responsible for maintaining the confidentiality of your account information and for all activities under your account.

If you believe your account has been compromised, please contact us immediately at info@franluxunie.com.

4. Product Information and Availability

We strive to provide accurate information about the products listed on our website, including descriptions, pricing, and availability. However, we cannot guarantee that all information is always up-to-date or complete. Prices and availability are subject to change without notice.

If a product you have ordered becomes unavailable, we will notify you as soon as possible and offer alternatives or a full refund.

5. Orders and Payment

When you place an order through our website, you are making an offer to purchase products under the terms of these Terms and Conditions. We reserve the right to accept or reject any order at our discretion. Once your order is confirmed, you will receive an email confirmation with details of your purchase.

We accept a variety of payment methods, including credit and debit cards. Payment must be received in full before your order is processed. If payment cannot be processed for any reason, your order may be canceled.

6. Shipping and Delivery

We offer delivery services for orders placed on our website. Shipping costs and delivery times are based on your location and the type of products ordered. Delivery times are estimated and not guaranteed, but we strive to fulfill all orders promptly.

You are responsible for providing accurate shipping information. If a package is undeliverable due to incorrect information, additional fees may apply to re-ship your order.

7. Returns and Refunds

We offer a 30-day return policy for most products. Please refer to our Refund and Returns Policy for detailed instructions on how to return items and obtain a refund.

In case of defective or damaged products, please contact us immediately at info@franluxunie.com or call 203-547-5620. We will assist you in processing your return or providing a replacement.

8. Warranty

All products sold by Franluxunie come with a manufacturer’s warranty, which covers defects in material and workmanship. Warranty details vary by product category, so we encourage you to review the warranty information provided with each product.

If you encounter any issues with your product during the warranty period, please contact our customer service team for assistance.

9. Limitation of Liability

To the fullest extent permitted by law, Franluxunie is not liable for any direct, indirect, incidental, special, or consequential damages that may result from your use of our website, the purchase or use of our products, or any delays or failure of performance.

Our total liability to you for any claim arising from the purchase of products or services is limited to the purchase price of the product(s) in question.

10. Intellectual Property

All content on the Franluxunie website, including but not limited to text, images, logos, graphics, and product descriptions, is the property of Franluxunie and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content from our website without prior written consent from Franluxunie.

11. Privacy

Your privacy is very important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.

12. Changes to Terms and Conditions

We may update or change these Terms and Conditions at any time without prior notice. Any changes will be posted on this page, and the updated version will take effect immediately upon posting. We encourage you to review these terms periodically to stay informed of any changes.

13. Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of the United States, without regard to its conflict of law principles. Any disputes arising from the use of this website or the purchase of products will be resolved in the courts located in New Haven, Connecticut.

14. Contact Us

If you have any questions about these Terms and Conditions or need assistance with your order, please contact us: