Sales Policy 

Effective Date: December 26, 2024

Welcome to Franluxunie! We are thrilled to have you explore our high-quality home appliances, including Air Conditioners, Electric Cooktops, Coffee Machines, and Water Heaters. At Franluxunie, we pride ourselves on offering premium products designed to enhance your home and lifestyle. This Sales Policy outlines the terms and conditions under which we conduct sales, ensuring a smooth and transparent shopping experience for you.

1. Overview of Products and Services

At Franluxunie, we specialize in providing top-of-the-line home appliances that combine quality and innovation. Our product range includes:

  • Air Conditioners: Efficient, durable, and energy-saving systems designed to maintain a comfortable indoor climate.
  • Electric Cooktops: Advanced cooktops offering precise temperature control and quick heating for modern kitchens.
  • Coffee Machines: High-end coffee machines that ensure a perfect cup every time, ideal for coffee lovers.
  • Water Heaters: Reliable water heaters providing constant access to hot water, tailored for your home or business needs.

2. Ordering Process

We strive to make the ordering process as easy as possible for you. To purchase from Franluxunie, please visit our website at https://franluxunie.com/. You can browse through our categories, select your desired product, and proceed to checkout.

Once you have placed an order, you will receive an order confirmation email detailing your purchase. We encourage you to check the details of your order carefully, including the shipping information, to ensure everything is correct. Should you have any questions or require assistance, our customer service team is available to help at info@franluxunie.com or by calling 203-547-5620.

3. Payment Methods

At Franluxunie, we accept various payment methods to ensure flexibility for our customers. These include credit/debit cards, online payment systems, and bank transfers. All payment transactions are processed securely using the latest encryption technology, so you can shop with peace of mind. Your payment will be processed upon the completion of your order, and you will receive an email confirming your transaction.

4. Pricing and Discounts

All prices listed on our website are in U.S. dollars and are inclusive of applicable taxes. We strive to keep our prices competitive and offer special promotions or discounts during certain seasons. Be sure to check our website regularly for any updates on promotions and deals.

Please note that while we make every effort to keep our prices accurate, occasional errors may occur. In such cases, we will notify you promptly to correct any discrepancies before proceeding with your order.

5. Shipping and Delivery

We offer reliable shipping services to ensure that your order reaches you in a timely manner. Shipping fees are calculated based on the size and weight of the products and the delivery location. You can find detailed shipping information, including rates and estimated delivery times, at the checkout page on https://franluxunie.com/.

Our standard shipping partners provide secure and reliable delivery services. Once your order has been dispatched, you will receive a tracking number to monitor your package’s progress. Delivery times may vary depending on the shipping method chosen and the destination.

For any questions regarding shipping or delivery, please contact our customer support team at 203-547-5620 or info@franluxunie.com.

6. Returns and Exchanges

At Franluxunie, customer satisfaction is our top priority. If for any reason you are not satisfied with your purchase, you may return or exchange your product within 30 days of delivery, provided it is in its original condition and packaging. We will guide you through the process to ensure a hassle-free return experience.

Please note that certain items, such as those that have been used or installed, may not be eligible for return unless they are defective. For more details, please refer to our full Return and Refund Policy on our website.

If you need to initiate a return or exchange, please reach out to our customer service team at info@franluxunie.com or call 203-547-5620.

7. Warranty and Product Support

Each product purchased from Franluxunie is covered by a warranty that ensures its quality and functionality. The warranty duration and terms may vary depending on the type of product. In case of any defects or malfunctions during the warranty period, we will offer repairs, replacements, or refunds in accordance with the warranty guidelines.

To take advantage of warranty services, please contact us at info@franluxunie.com or call 203-547-5620. Our dedicated support team is ready to assist you.

8. Customer Support

We value our customers and are always here to help! If you have any questions about our products, services, or policies, please don’t hesitate to reach out to us. Our customer service team can be reached via email at info@franluxunie.com or by phone at 203-547-5620. We are available Monday through Friday, from 9:00 AM to 6:00 PM EST.

9. Contact Information

You can always reach us for inquiries, support, or feedback at: