Privacy Policy  

Effective Date: December 26, 2024

At Franluxunie, we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or interact with us in other ways. By accessing our website at https://franluxunie.com/, you agree to the practices described in this policy.

1. Information We Collect

We collect information to provide you with the best possible service. The types of information we may collect include:

  • Personal Information: When you place an order, subscribe to our newsletter, or contact customer support, we may collect personal information such as your name, email address, phone number, shipping address, and payment details.

  • Non-Personal Information: We may also collect non-personal information such as your IP address, browser type, device type, and browsing behavior. This helps us improve the functionality and user experience of our website.

2. How We Use Your Information

The information we collect is used for the following purposes:

  • Order Fulfillment: We use your personal information to process and deliver your orders, including confirming your order, processing payment, and updating you on your order status.

  • Customer Service: Your information helps us respond to your inquiries, offer support, and resolve any issues you may encounter with our products or services.

  • Marketing and Promotions: With your consent, we may send promotional emails or newsletters to inform you about new products, discounts, or other special offers. You can opt-out of these communications at any time by clicking the “unsubscribe” link in any email.

  • Website Improvements: We may use non-personal data to analyze user behavior on our website and improve its functionality, design, and user experience.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in delivering services to you, such as payment processors, shipping companies, and customer service platforms. These providers are contractually obligated to protect your information and use it only for the services they provide.

  • Legal Compliance: We may disclose your information if required by law, such as to comply with a subpoena or similar legal process, or to protect our rights, property, or safety.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner of the business.

4. Data Security

We take your privacy seriously and employ a variety of security measures to protect your personal information. These measures include secure servers, encryption technology, and strict access controls to prevent unauthorized access to your data. While we strive to protect your personal information, no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your information.

5. Cookies and Tracking Technologies

To improve your experience on our website, we use cookies and similar tracking technologies. Cookies are small files stored on your device that help us remember your preferences and improve the functionality of our website. You can adjust your browser settings to disable cookies; however, this may affect your ability to use certain features of our website.

6. Your Rights and Choices

You have the right to access, update, or delete your personal information. If you wish to review or make changes to the personal information we have collected, or if you wish to request the deletion of your information, please contact us at info@franluxunie.com.

If you no longer wish to receive promotional emails or newsletters from us, you can unsubscribe by clicking the “unsubscribe” link at the bottom of our emails.

7. Third-Party Links

Our website may contain links to third-party websites. These websites have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our website is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with legal requirements. When we make changes, we will post the updated policy on this page and update the “Effective Date” at the top of the page. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about our privacy practices, or if you wish to exercise any of your rights regarding your personal information, please contact us: