Refund and Returns Policy – Franluxunie

Effective Date: February 27, 2025
Company Address: 952 Cook Hill Road, New Haven, Connecticut, United States
Website: Franluxunie

1. Customer Satisfaction Guarantee

At Franluxunie, we take pride in providing luxury home essentials with impeccable craftsmanship. If you are not completely satisfied, we offer a 30-day return and refund policy to ensure a seamless experience.

2. Return Conditions

• The item must be unused, undamaged, and in its original packaging.
• Returns must be requested within 30 days from the date of delivery.
• A valid proof of purchase is required.

3. Refund Policy

• Refunds are processed within 7-10 business days after we receive and inspect the item.
• Refunds will be credited to the original payment method used for the purchase.
• Shipping fees are non-refundable, except in cases where the product is defective or incorrect.

4. Exchange Policy

• We offer free exchanges for defective or damaged products.
• To qualify for an exchange, report any issues within 7 days of receiving the item.

5. Items Not Eligible for Return

The following items cannot be returned:

• Custom-made or personalized products.
• Luxury furniture that has been assembled or used.
• Clearance and final sale items.

6. How to Start a Return

To request a return or refund, please contact:
📞 Phone: 203-547-5620
📧 Email: info@franluxunie.com
Once approved, we will provide detailed return shipping instructions.