Shipping Policy
Effective Date: December 26, 2024
At Franluxunie, we are committed to ensuring a seamless and efficient delivery experience for our customers. This Shipping Policy outlines our shipping methods, costs, timelines, and terms.
1. Shipping Methods and Delivery Areas
We offer shipping across the United States. All orders are processed and shipped via reputable carriers to ensure your items arrive safely and on time.
2. Shipping Costs
- Standard Shipping: Free for orders above $100. For orders below $100, a flat rate of $10 applies.
- Expedited Shipping: Additional fees apply, calculated at checkout based on location and order size.
3. Order Processing Time
Orders are processed within 1-2 business days (Monday to Friday, excluding holidays). You will receive a confirmation email with tracking details once your order has shipped.
4. Estimated Delivery Times
- Standard Shipping: 5-7 business days.
- Expedited Shipping: 2-3 business days.
Please note that delivery times may vary due to weather conditions, carrier delays, or unforeseen circumstances.
5. International Shipping
At this time, we only ship within the United States.
6. Tracking Your Order
All orders include a tracking number. You can track your shipment via the link provided in your confirmation email or by visiting our website.
7. Shipping Restrictions
We do not ship to P.O. boxes, APO/FPO addresses, or territories outside the United States.
8. Damaged or Lost Packages
If your package arrives damaged or is lost during transit, please contact us immediately. We will work with the carrier to resolve the issue and ensure your satisfaction.
9. Returns and Exchanges
For details on returns and exchanges, please refer to our Return Policy.
Contact Us
If you have any questions or concerns regarding our Shipping Policy, please contact us at:
- Address: 952 Cook Hill Road, New Haven, Connecticut, United States
- Phone: 203-547-5620
- Email: info@franluxunie.com
- Website: https://franluxunie.com/