Shipping Policy – Franluxunie

Effective Date: February 27, 2025
Company Address: 952 Cook Hill Road, New Haven, Connecticut, United States
Website: Franluxunie

1. Shipping Commitment

At Franluxunie, we ensure that all orders are shipped securely and arrive in excellent condition. This Shipping Policy provides details on our delivery services, costs, and estimated delivery times.

2. Processing & Handling Time

Orders are processed within 1-3 business days.
Orders placed during holidays or weekends will be processed on the next working day.
If an order experiences processing delays, we will inform the customer promptly.

3. Shipping Methods & Delivery Timeframes

We offer multiple shipping options:

Standard Shipping (5-10 business days) – US orders
Express Shipping (3-5 business days) – US orders
International Shipping (7-20 business days)

Delays may occur due to customs processing for international shipments.

4. Shipping Fees & Free Shipping

Free shipping for US orders over $200.
Shipping fees vary based on destination and package weight.
Expedited shipping options are available at additional costs.

5. Tracking Your Shipment

Once the order is shipped, a tracking number will be sent via email.
Customers can track their orders through the designated carrier’s website.

6. Shipping Issues & Claims

If a shipment is lost, delayed, or damaged, customers should notify us immediately.
Franluxunie is not responsible for lost or stolen packages after confirmed delivery.

7. Contact Information

For shipping support, contact:
📞 Phone: 203-547-5620
📧 Email: info@franluxunie.com